Last Update: December 21, 2022
Oval3 is a sports entertainment platform where rugby fans (“you,” or “User”) can engage with your favorite teams and players and build connections with the global rugby community. Oval3 creates digital trading cards backed by blockchain technology and featuring professional athletes (“Collectibles”). You can buy Collectibles via auction on Oval3, use your rugby knowledge to compose your dream team and enter that team in a fantasy sports tournament based on the real-life performance of the athletes you have chosen. You can also post your Collectibles for sale or buy other users’ Collectibles on the Marketplace.
Depending on how you use the Website, additional terms (“Additional Terms”) may apply, including:
- The Marketplace Terms, if you post an offer for sale or purchase of a Collectible;
- Game Rules, if you enter into a tournament;
- API Terms, if you access Oval3 API;
- Brand Guidelines, if you use any of Oval3’s marks or trademarks.
These Terms and Conditions and any Additional Terms (where applicable) form a legally binding agreement between you and OVAL3.
1. OVAL3 Website
1.1. The Website is owned and operated by Bamg Sports Ltd, a company incorporated under the laws of England and Wales under company number 12422085 with its registered office at 5 New Street Square, London, United Kingdom, EC4A 3TW (we, us, our, Oval3). Our VAT number is 350472026.
1.2. The services include all products, offerings, games, and features, including the Marketplace, offered by Oval3 through the Website. Through the Website, you can acquire, collect, exchange, and play collectible digital cards that leverage blockchain technology and feature professional rugby athletes from different, officially licensed teams. You can also compose teams of your cards and/or collectibles enter the team into a tournament and compete with other Users.
2.1. Account Creation. OVAL3 is free to use. To sign up for a User account, you must provide:
- a username;
- an e-mail address.
When creating a User account, you must agree to these Terms, and by doing so you represent and warrant that you (i) are eighteen (18) years old or older; (ii) agree to these Terms and Conditions; (iii) will use the Website, and/or Services in compliance with these Terms and any applicable law, rule or regulation; and (iv) you are not located in a country that the U.S. government, European Union and/or United Nations has placed embargo restriction on and you are not on the U.S. government, European Union or United Nations list of restricted parties or persons (including being a Specially Designated National by the U.S. government).
For the avoidance of doubt, you shall not use or access the Website or Services at any time from a country that the U.S. government, European Union and/or United Nations has placed embargo restriction on or if you are added to the U.S. government, European Union or United Nations list of restricted parties or persons (including being a Specially Designated National by the U.S. government).
2.2. Account Use. The Website,, User accounts are free for individual, non-commercial, personal use. You shall not sign up on behalf of or act in coordination with another individual, group of individuals and/or a company.
2.3.1. While creating a User account, you will be asked to pick a username that will be associated with any purchases and Game participation of your User account.
2.3.2. You shall not attempt to mislead, confuse and/or defraud other users via elements in your username. You may not include any abusive, harassing, offensive or otherwise malicious language or suggestions in your username.
2.4. Account Security.
2.4.1. Please choose a strong password, use a password manager, store your information securely, do not share your account information with third parties and observe other security best practices. We strongly encourage you to set up two-factor authentication. You are responsible for the actions of any person using your User account, including without your prior consent.
2.4.2. You agree to report the theft of your information, login information, or password, unauthorized access to your account and/or any other fraudulent or unauthorized third-party use of your account, to us as quickly as possible, by contacting Oval3 Support Team
2.5. Prohibited Account Uses.
2.5.1. Multiple Accounts. You may not create more than one User account and/or manage the User account(s) of other Users (even if given explicit permission by such Users). Only a natural person can create an account, and partnerships, joint ventures, and/or corporate accounts are prohibited.
2.5.2. Associating Accounts. You may not collude with or otherwise act in association or conjunction with other User accounts, whether formally or informally, in order to attempt to circumvent or circumvent these Terms; attempt to create or create an unfair competitive advantage and/or other unfair or artificial advantage in the Game; or attempt to unfairly or otherwise artificially influence Collectible value, including but not limited to through directing other Users regarding actions on such Users’ respective User Account, lending, trading, buying, repeatedly selling and/or selling Collectibles below market value.
2.5.3. Account Re-creation. You may not create a User Account if your User account has been temporarily suspended or if we have permanently deleted a User Account associated with you in the past.
3.1. Collectibles. Collectibles are unique digital trading cards featuring a professional athlete with a non-fungible token (“NFT”) using Blockchain Technology and issued by OVAL3. The NFT ensures the scarcity and authenticity of the Collectible and the transparency of the Services. NFTs on the Oval3 platform are minted using a secondary protocol built on top of the Ethereum Blockchain (“Layer 2”) by Starkware. This layer 2 solution allows for a higher processing capacity for transactions and reduces gas fees than minting directly on Ethereum.
3.2. Scarcity. Collectibles are classified based on a level of scarcity specified for each issuance. For instance, a Collectible may be Limited, Rare, Super Rare, or Unique, regarding the total number of items offered. The scarcity of a Collectible is guaranteed by the underlying NFT.
3.3. Value. Collectibles are the digital equivalent of paper sports trading cards. They are sold without an investment purpose and/or for the purpose of gaining additional value, even if the Collectibles are resold via the Marketplace or through a Third-Party Service or marketplace.
3.4. Ownership. When you purchase a Collectible, you become the definitive owner of the underlying NFT (welcome to Web3!), in accordance with these Terms. Except where otherwise explicitly stated to the contrary, you have the right to freely dispose of your Collectible (via sale, loan, donation, transfer, etc. including in the Marketplace or through a Third-Party Service or marketplace).
3.5. Collectible Elements and Third-Party Rights. The player image, team branding (including trademarks and jerseys) and other elements figuring in the Collectibles are officially licensed from the relevant third-party rights holder (“Third-Party Collectible Elements”). This may include third-party patent rights, image rights, copyrights, trade secrets, trademarks, know-how or any other intellectual property rights recognized in any country or jurisdiction in the world (“Third-Party Rights”).
3.5.1. License to Third-Party Rights in Collectible Elements. Subject to compliance with these Terms, you are hereby granted, on a non-exclusive basis, a worldwide license to use, display and transfer the Third-Party Collectible Elements associated with the Collectibles incorporated into the NFTs that you legitimately own for the period that you own the relevant NFT(s), for personal and non-commercial purposes only. For the avoidance of doubt, you are only authorized to use, display, and transfer Third-Party Collectible Elements as part of the use, display, and transfer (as applicable) of the Collectible embedding such Third-Party Collectible Elements. Any other use, display or transfer of the Third-Party Collectible Elements is strictly prohibited.
3.5.2. License Restrictions. You may not, under any circumstances and without Oval3’s prior written consent, carry out or attempt to carry out any of the following to the Collectibles, whether or not owned by you: (i) use the Collectible and any of the Third-Party Collectible Elements for commercial purposes, advertising or promotion of a third-party product or service; (ii) market merchandise, physical or digital, that represents the purchased Collectible; (iii) alter the image associated with the Collectible, and/or alter, edit or modify the Third-Party Collectible Elements in any other way; (iv) attempt to claim any additional intellectual property rights relating to the Collectible or the Third-Party Collectible Elements; (v) violate any applicable Third-Party Right; and/or (vii) use the Third-Party Collectible Elements and/or the Collectible in connection with images, videos, or other forms of media that depict hatred, intolerance, violence, cruelty, or anything else that could reasonably be found to constitute hate speech, defamation or otherwise infringe upon the rights of others, including the image right(s) of the featured player.
3.6 Collectible Issuance.
3.6.1. You can buy a Collectible through auctions on the Website offered by Oval3’s (at Auction), via posts from other Users (in the Marketplace), or through a third-party marketplace.
3.6.2. When Collectibles are first issued, we offer them for sale at auction (“Auction”). You and other Users may bid up from the floor price that is initially set. The last, highest bidder acquires the Collectible. There is no reservation price. The Auction for the relevant Collectible will be open for a specified period of time (the “Auction Period”). This may include single Collectibles and Collectible bundles. If you buy a bundle, the included individual Collectibles will be specified.
3.6.3. Any bid registered on the Website through a User account is deemed authentic and valid. Once you have placed a bid, it cannot be withdrawn or modified. If the Auction Period concludes and your bid is the highest, your payment method will be charged.
3.6.4. In the event of a service interruption or technical problem that is unforeseeable and/or outside of our reasonable control that causes an Auction to be inaccessible for any period of time within four (4) hours of its scheduled end, Oval3’s reserves the right to extend the auction period or to cancel the Auction and relaunch it at a later date.
3.6.5. Consumers generally have a right of withdrawal that can be exercised within fourteen (14) days after the conclusion of the contract pursuant to the provisions of Article L. 221-18 of the French Consumer Code. This means that the consumer can change their mind about a purchase of an item after buying it within 14 days of the purchase and return it to the company they bought it from. Given the digital nature of the Collectibles and the immediate access to the Collectibles by the User after purchase, you will be asked to waive your right to the withdrawal period when purchasing a Collectible, meaning that the Collectible is yours immediately upon purchase and you waive the ability to return it to Oval3’s for a refund.
BY PURCHASING A COLLECTIBLE ON THE WEBSITE, YOU SHALL EXPRESSLY CONSENT TO THE PERFORMANCE OF THE CONTRACT TO BEGIN BEFORE THE END OF THE WITHDRAWAL PERIOD AND ACKNOWLEDGE THAT YOU WILL LOSE YOUR RIGHT OF WITHDRAWAL. We will confirm your agreement to the provision of the digital content and your waiver of your right of withdrawal by email.
3.7 Transfer and Exchange.
3.7.1. Through the Marketplace. You may sell your Collectibles to other Users or buy other Users’ Collectibles via posting the relevant Collectible on the Oval3 marketplace (“Marketplace”). Use of the Marketplace is governed by the Oval3’s Marketplace Terms.
3.7.2. Through a Third-Party Service. You may withdraw your Collectibles from your User account and transfer to and/or sell the Collectibles through a Third-Party Service or marketplace. In order to transfer your Collectibles to an external wallet or Third-Party Service or marketplace, you will need to pay the gas fees associated with transferring the Collectibles from our Layer 2 solution to the Ethereum Blockchain. Any sales or exchanges on Third-Party Services and/or marketplaces will be subject to the terms and conditions provided by such Third-Party Service or marketplace.
3.7.3. Disclaimer. To the extent allowed by applicable law, Oval3 is under no circumstances responsible or liable for any loss or damage that may occur during the transfer, withdrawal, sale, or exchange of Collectibles through the Marketplace or outside the Website.
4.1. When you make a payment in connection with the Services, your payment will be processed by one of our trusted, Third-Party Service payment providers “Payment Provider.” For more information regarding your different payment options, please consult the Help Center.
4.3. You acknowledge and agree that due to the nature of Blockchain technology, once a transaction has been processed, the associated transaction data will be irreversibly associated with the relevant Collectible and documented on the Blockchain.
5. Fantasy Games
5.1. You may test your rugby skills and knowledge by composing teams of your Rare, Super Rare and Unique Cards or Collectibles and then entering your team in a virtual tournament. The virtual tournament tracks the real performance of the individual players in the Common Cards or Collectibles you’ve added to your dream team (the “Game”).
6. Your Information, Content, and Feedback
6.1. Your Information. Please keep your User account information up to date. Note that pursuant to legal and/or regulatory requirements, we might request more information from time-to-time. We will contact you via your User account or the email associated with your User account if this is the case.
6.2. Your Content. You hereby grant and/or agree to grant to OVAL3 the transferable, sub-licensable, free of charge, global right to exclusively use, copy, distribute, adapt, creative derivative works, reproduce, distribute, modify, translate, and otherwise exploit, any content you produce when using the Services (including but not limited to username, comments, team composition, team name, etc.) (“Content”), by any present or future process and by any means of distribution on the Website, social networks, or media (such as TikTok, Facebook, Twitter, Instagram, Reddit, Youtube, etc.) or platforms (such as YouTube), e-banners and promotional emails or newsletter and on Oval3 intranet or in its internal documentation, whether in whole or in part, and whether as provided or as modified, for commercial or promotional purposes.
6.3. Your Feedback. We invite you to send us any feedback, comments, suggestions or ideas you have regarding the Website and/or the Services (“Feedback”) via Discord, Twitter, Reddit or other social media platform, and/or by email to our team. When you send us Feedback, you agree to grant Oval3 a transferable, sub-licensable, free of charge, worldwide and for the legal duration of the potential property rights in your Feedback, right to use, copy, distribute, adapt, create derivative works, reproduce, distribute, modify, translate, make publicly available or publicly display your Feedback, by any present or future process and by any means of distribution on the Website, social networks or media (such as TikTok, Facebook, Twitter, Instagram, Reddit, etc.) or platforms (such as YouTube), e-banners and promotional emails or newsletter and on Oval3 intranet or in its internal documentation, whether in whole or in part, and whether as provided or as modified, for commercial or promotional purposes.
7. Modifications of the Service
7.1. We reserve the right to modify, suspend, or discontinue, in each case temporarily or permanently, part or all of the Services, products, offerings, promotions and/or features of the Website, or Services, or we may introduce new features and/or Services if we have another valid reason. Valid reasons include improvement of the Website or the Services (such as offering new, modified or updated services, offering different content or services), necessary modifications for technical reasons, an increased or decreased number of users, a change in the Website or other operational reasons, intellectual property obligations or claims, changes in licenses we hold from third parties or other third-party compliance requirements, significant changes due to specific and verifiable open market costs, necessary enhancements of the safety of users or third-parties or other material legal, regulatory, technical, marketing, product, or security reasons. This list of valid reasons can be unilaterally modified by Oval3 when such modification reflects a mere technical improvement of the Website or the Services, which does not result in a price increase or quality decrease. We will give you notice reasonably in advance, via your User account or other designated method, when we make a material change to the Services. Such modification will be made without additional cost to you.
7.2. If the modification adversely affects your access to or use of Website or the Services, you will have the right to terminate these Terms and User account and such termination will be effective within a maximum of thirty (30) days or if you refuse the modification and continue using the Website, and/or the Services as before.
7.3. Beta Tests. In the event a beta feature, product, service, or offering (each a “Beta Test”) is made available, we reserve the right to modify, suspend, or discontinue the Beta Test, in each case temporarily or permanently, in our sole discretion and without any liability to you.
8. Prohibited Website, and Services Use
8.1. In connection with the Website and Services, including your User account, the Game and/or the Marketplace, user shall not:
14.1.1. post or otherwise create material that is misleading, suspicious and/or that intends to defraud or confuse other Users;
8.1.2. post or otherwise create material that is abusive, obscene, pornographic, defamatory, harassing, offensive, vulgar, threatening, or malicious or infringing on privacy or publicity rights, inciting violence, racial or ethnic hatred or which may be described as gross indecency or incitement to commit certain crimes or offences.
8.1.3. interfere with, disrupt, or attempt to gain unauthorized access to any other Users’ accounts, other Users’ Wallets and/or computer networks;
8.1.4. use or attempt to use or access another User’s account;
8.1.5. impersonate any person or entity or misrepresent your affiliation with another person or entity;
8.1.6. conduct transactions that are suspicious, fraudulent, or otherwise disruptive of the normal functioning of the Services;
8..2.1. access (or attempt to access) any non-public areas of the Website;
8.2.2. interfere with any access or use restrictions, or prevent (or attempt to prevent) another User from accessing or using the Website, App, or Services, or disrupt, interfere and/or overburden the Website, or the Services;
8.2.3. use any robot, spider, or other automated means to access, scrape or scan the Website in violation of these T&Cs, App, and/or the Services or frame or mirror any part of the Website, and/or the Services;
8.2.4. use any data mining or data gathering or extraction methods, or otherwise collect information about Oval3, and/or the Services in violation of these T&Cs and/or its Users;
8.2.5 send viruses, worms, malware, ransomware, junk email, spam, chain letters, phishing emails, unsolicited messages, promotions or advertisements of any kind and for any purpose;
8.2.6. attempt to probe, scan, compromise or test the vulnerability of the Website, the Services, system or network or breach any security or authentication;
8.2.7 use data collected from the Services for any commercial activity; violate any applicable laws, regulations or rules (including these Terms and Conditions and any applicable Additional Terms);
8.2.8 remove or alter any copyright, trademark, confidentiality or other proprietary notices, designations, or marks from the Website, and/or Services;
8.2.9 use the Services for money laundering or other illicit financial activities;
8.2.10 use the Website, and/or the Services for any illegal or unauthorized purpose.
9. Suspicious Activity and Violations
9.1. Suspicious Activity.
9.1.1 Reporting Suspicious Activity. We welcome you to report any fraudulent or illegal activities of other Users. Oval3 in its sole discretion reserves the right to enquire into account activity considered suspicious and limit their access to the Services or Game and/or temporarily suspend their User account during such investigation. If you would like to report suspicious activity, you may contact the Support Team
9.1.2. Investigations. Oval3 reserves the right to enquire into account activity considered suspicious and limit your access to the Services or Game and/or temporarily suspend your User account during such investigation, including where such activity has been flagged by other Users. Where Oval3 has contacted you concerning suspicious activity you will provide any requested information.
9.2.1. Service Limits.
126.96.36.199 Game Ineligibility. We reserve the right to temporarily exclude you from a Tournament and/or remove you from any Tournament(s) you are participating in if you are suspected of violating or have violated these Terms of Service , and/or any other applicable Additional Terms.
188.8.131.52 Reward Ineligibility. We reserve the right to withhold any prize(s) you have won in the event you are suspected of violating or have violated the Terms and Conditions and/or any other applicable Additional Terms.
9.2.2. Account Suspension. We reserve our right to suspend a User account temporarily or permanently. Your User account will be suspended including but not limited to where you violate or are suspected to have violated this section or any part of these Terms and/or other applicable Additional Term. Following such suspension or limit, we will promptly notify you.
9.2.3 Permanent Suspension. In case of permanent suspension, we will inform you by sending an email to the email address associated with your User account. You will then have a period of thirty (30) days to transfer any Cads and/or Cryptocurrency from your Wallet to an external wallet. You agree and acknowledge that if you do not make such transfer within the thirty (30) day period, any and all Collectibles and/or Cryptocurrency in the Wallet will be permanently irretrievable. Oval3 shall not be responsible for any related loss.
9.3. Appeal Process. If we take any action pursuant to this Section, you may have a right of appeal. For further information you may contact the Support Team
10.1.1. To the fullest extent permitted by applicable law, you will indemnify and hold harmless Oval3, its affiliates, officers, agents, consultants, vendors, equity holders, employees, successors and assigns against any claims, liabilities, damages, awards, judgments, losses, liabilities, obligations, penalties, fees, expenses (including, without limitation, attorneys’ fees) and costs in connection with:
- Your violation of these Terms and/or other applicable Additional Terms;
- Your use or misuse of the Services;
- Your violation of any third-party rights or your obligations to any third party, including the Third-Party Rights of any relevant Third-Party Collectible Elements and/or other Users;
- Your violation of any applicable law, regulation, or rule; and/or Your negligence, gross negligence and/or willful misconduct.
You expressly understand and agree that access to and use of the Services is at your own risk, and that the Website and Services are provided on an "as is" and "as available" basis without warranty of any kind, either express or implied, to the extent permitted by applicable law.
To the fullest extent permitted by applicable law, we make no representation or warranty that (i) access to, or use of the Services will be uninterrupted, timely, secure or error-free; (ii) usage data provided by the Services or on the Website will always be accurate; and/or (iii) the Services are free of malware or other harmful components.
11.1 To the fullest extent allowed under applicable law, Oval3 disclaims all other warranties, representations and/or conditions except to the extent that they are expressly set out in the Terms, express or implied, including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, title and/or non-infringement. Oval3 will not be responsible for any loss or action taken or taken in reliance on the Website, the Services, information, or data presented therein or in connection with, or on any third-party website. Oval3 disclaims all responsibility for any and all losses that may be incurred by Users as a result of using blockchain and/or digital asset wallets. Additionally, no advice, data, or information, whether presented in writing or orally and/or whether presented by Oval3, associated parties or through the Website or Services, will create any warranty or representation.
11.2 Where applicable law does not allow the exclusion of implied warranties in consumer contracts, parts or all of the above clauses do not apply to the relevant Users. IF THE LAW OF THE COUNTRY IN WHICH YOU RESIDE DOES NOT PERMIT THE EXCLUSIONS OF LIABILITY SET OUT IN THIS SECTION, THESE EXCLUSIONS DO NOT APPLY.
12.1 General. To the fullest extent permitted by applicable law OVAL3 disclaims all liability arising out of or in connection with the Website and/or Services. We shall not be held liable for:
- Your reliance on any statement, information and/or data made available on the Website, the Service, and/or any social media platform or blog operated by Oval3;
- Loss of Users’ Content, data, Rare Cards, Super Rare Cards, Unique cards , or Cryptocurrencies;
- any event at Auction, including but not limited to the price, the Collectible, scarcity level, etc.;
- temporary or permanent account suspensions;
- direct or indirect damage resulting from the use of the Services;
- interruptions in the Website or Services, and/or any losses caused by errors, bugs, breaches and/or malfunctions;
- technologies provided by third parties;
- a malfunction or cyberattack;
- the actions of any third party or by a User’s use of the Website and/or Services;
12.1.1. you understand accept the risks inherent in the provision of information, online internet exchanges and experimental technologies such as the blockchain and non-fungible tokens, and agree that Oval3 shall not be liable for any failure of the foregoing technologies and/or breach of the security of the Website and/or Services, unless caused by gross negligence on the part of Oval3, except in relation to any liability that cannot be excluded or limited by law, Oval3’s maximum, aggregate liability to Licensor under and in connection with this these Terms is limited to direct damages in an amount not to exceed the sum(s) actual paid by the individual, relevant User to Oval3 in the twelve (12) months prior to the claim giving rise to such liability.
12.2. User Content. Oval3 is a hosting provider of the content released by the Users and or any content exchanged between Users. Such content is neither attributable to Oval3 nor does it represent Oval3’s opinion. Oval3 cannot be held liable for any third-party content such as the content released by Users and/or any content exchanged between Users. Oval3 disclaims all responsibility for any and all content as well as the nature of such content exchanged between Users.
13. Account Deletion and Termination
13.1 Account Deletion.
13.1.1. You may terminate these Terms of Service at any time by requesting the deletion of your User account and discontinuing your use of the Website, and Services.
13.1.2 The deletion of your account will result in the irreversible deletion of all User data associated with the account. You must save any Collectibles and Cryptocurrencies stored on the Wallet to an external wallet before any deletion request. Any Collectibles and/or Cryptocurrency stored on your Wallet that have not been transferred out of your account at the date of deletion will be permanently irretrievable. Oval3 will not be responsible for the permanent loss of any Collectibles and/or Cryptocurrency that was not saved prior to a deletion request.
13.1.3. Oval3 may, upon notice to you, terminate your User account at any time if you are in breach of these Terms or any applicable Additional Terms. Where your User account is terminated, we will provide the reasons for the termination. We may suspend your User account prior to sending the communication if we need to take immediate action. We will not be liable to you or to any other person as a result of any such suspension or termination.
13.1.4. Oval3 may at any time, for any reason and in its sole discretion, terminate these Terms and suspend and/or discontinue all or part of the Services without notice. Users agree, to the fullest extent permitted by law, that any suspension or termination of access to the Services may be without notice, and that Oval3 shall not be liable for the consequences of any such suspension or termination.
14.1. We reserve the right to modify or amend these Terms, and/or any Additional Terms at any time. If we make material changes to any of the foregoing terms, we will notify you about these amendments in advance, via a dedicated communication method (such as an email sent to the email address associated with your User account) and allow for a reasonable period for you to review the updated terms. If you do not want to agree to any updated terms, you may terminate the present Terms by requesting deletion of your Using account and automatically discontinuing your use of the Services. If you do not terminate the Terms before the expiry of the period of time specified following the update notification, your continued use of the Services shall constitute acceptance of the revised terms.
14.2. The applicable version of the Terms is the latest version published on the date of use of the Services.
15.1. Failure by Oval3 at any time to exercise its rights under these Terms shall not constitute the waiver of such right.
15.2. If any term, provision, or section of these Terms is held invalid or unenforceable, then that term, provision or section will be deemed removed from these Terms and will not affect the validity or enforceability of any remaining part of such provision, section or any other term, provision or section of these Terms, provided that the essential provisions of these Terms remain in effect.
15.3. All obligations which by their nature should or are intended to survive the termination or expiration of these Terms shall continue in full force and effect, regardless of the termination of these Terms by you or Oval3 .
16.4. The Website may periodically feature sweepstakes, contests, raffles, or similar promotions (“Promotions”) via the Website. Such Promotions may be governed by rules separate from these Terms. In the event Promotion rules conflict with these Terms, the Promotion rules shall control, but solely in connection with the Promotion.
16. Issue Resolution, Jurisdiction and Applicable Law
16.1. Issue Resolution.
16.1.1. If you are having an issue or would like to raise a concern, you should contact us at firstname.lastname@example.org Please include your contact details and provide any additional information and relevant context.
16.1.2 Additionally, users may contact an independent Ombudsman for free by sending a request to this effect, by email, to the address email@example.com or by mail to the Company’ address.
16.1.3 Users in the European Union may also contact the online dispute resolution service of the European Commission at the following address: ec.europa.eu/consumers/odr.
16.1.5. Jurisdiction. Where allowed or required by applicable law, you agree that the courts of France will have exclusive jurisdiction. However, if you are a consumer and a resident of any other European Union member, you and Oval3 may also bring proceedings in that country.